{"id":778,"date":"2026-09-24T17:20:57","date_gmt":"2026-09-24T15:20:57","guid":{"rendered":"https:\/\/www.citydetective.sk\/?page_id=778"},"modified":"2026-09-24T17:20:59","modified_gmt":"2026-09-24T15:20:59","slug":"reklamacny-poriadok","status":"publish","type":"page","link":"https:\/\/www.citydetective.sk\/?page_id=778","title":{"rendered":"Reklama\u010dn\u00fd poriadok"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>1. \u00davodn\u00e9 ustanovenia<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tento reklama\u010dn\u00fd poriadok upravuje postup pri reklam\u00e1cii digit\u00e1lnych a fyzick\u00fdch produktov mestskej detekt\u00edvnej hry \u201eCity Detective\u201c v s\u00falade s:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>z\u00e1konom \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea,<\/strong><\/li>\n\n\n\n<li><strong>z\u00e1konom \u010d. 102\/2014 Z. z. o predaji na dia\u013eku,<\/strong><\/li>\n\n\n\n<li><strong>z\u00e1konom \u010d. 40\/1964 Zb. Ob\u010diansky z\u00e1konn\u00edk.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Prev\u00e1dzkovate\u013e (Pred\u00e1vaj\u00faci): Stanislav Zupka I\u010cO: 52017931 DI\u010c: 1124922689 S\u00eddlo: \u0160tiavnick\u00e1 18, 949 01 Nitra E\u2011mail: info@citydetective.sk Telef\u00f3n: +421903285642<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Spotrebite\u013eom je fyzick\u00e1 osoba, ktor\u00e1 nekon\u00e1 v r\u00e1mci podnikania. Podnikate\u013eom je osoba konaj\u00faca v r\u00e1mci svojej podnikate\u013eskej \u010dinnosti.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Reklam\u00e1cia digit\u00e1lnych produktov<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Digit\u00e1lne produkty (PDF, QR pr\u00edstupy, online materi\u00e1ly) s\u00fa digit\u00e1lnym obsahom pod\u013ea \u00a7 3 z\u00e1kona \u010d. 102\/2014 Z. z.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Digit\u00e1lny obsah po doru\u010den\u00ed nie je mo\u017en\u00e9 vr\u00e1ti\u0165, ke\u010f\u017ee ho nemo\u017eno odobra\u0165 sp\u00e4\u0165 (\u00a7 7 ods. 6 z\u00e1kona 102\/2014 Z. z.).<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklam\u00e1cia digit\u00e1lneho obsahu je mo\u017en\u00e1 iba v pr\u00edpade:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>nefunk\u010dn\u00e9ho odkazu,<\/strong><\/li>\n\n\n\n<li><strong>ne\u00fapln\u00fdch alebo po\u0161koden\u00fdch s\u00faborov,<\/strong><\/li>\n\n\n\n<li><strong>nefunk\u010dn\u00e9ho QR k\u00f3du,<\/strong><\/li>\n\n\n\n<li><strong>technickej chyby na strane pred\u00e1vaj\u00faceho.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pred\u00e1vaj\u00faci sa zav\u00e4zuje:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>zasla\u0165 nov\u00fd funk\u010dn\u00fd odkaz alebo s\u00fabor,<\/strong><\/li>\n\n\n\n<li><strong>obnovi\u0165 pr\u00edstup k digit\u00e1lnemu obsahu,<\/strong><\/li>\n\n\n\n<li><strong>poskytn\u00fa\u0165 technick\u00fa podporu.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Reklam\u00e1cia fyzick\u00fdch produktov<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pri osobnom predaji z\u00e1kazn\u00edk preber\u00e1 materi\u00e1ly ihne\u010f.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklamova\u0165 mo\u017eno:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>po\u0161koden\u00fd materi\u00e1l,<\/strong><\/li>\n\n\n\n<li><strong>ne\u00fapln\u00fa sadu,<\/strong><\/li>\n\n\n\n<li><strong>nespr\u00e1vny obsah.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklam\u00e1cia mus\u00ed by\u0165 uplatnen\u00e1 do 14 dn\u00ed od k\u00fapy, ak ide o spotrebite\u013ea (\u00a7 7 z\u00e1kona 102\/2014 Z. z.).<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Sp\u00f4sob podania reklam\u00e1cie<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklam\u00e1ciu m\u00f4\u017ee z\u00e1kazn\u00edk poda\u0165:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>e\u2011mailom na adresu: info@citydetective.sk,<\/strong><\/li>\n\n\n\n<li><strong>osobne pri predaji (ak je pred\u00e1vaj\u00faci pr\u00edtomn\u00fd).<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklam\u00e1cia mus\u00ed obsahova\u0165:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>meno z\u00e1kazn\u00edka,<\/strong><\/li>\n\n\n\n<li><strong>d\u00e1tum k\u00fapy,<\/strong><\/li>\n\n\n\n<li><strong>doklad o zaplaten\u00ed,<\/strong><\/li>\n\n\n\n<li><strong>popis probl\u00e9mu,<\/strong><\/li>\n\n\n\n<li><strong>fotografiu (pri fyzick\u00fdch materi\u00e1loch).<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pred\u00e1vaj\u00faci je povinn\u00fd vyda\u0165 z\u00e1kazn\u00edkovi potvrdenie o prijat\u00ed reklam\u00e1cie pod\u013ea \u00a7 14 ods. 3 z\u00e1kona 108\/2024 Z. z.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklam\u00e1cia je bezplatn\u00e1.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Lehota na vybavenie reklam\u00e1cie<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pred\u00e1vaj\u00faci vybavuje reklam\u00e1cie:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>digit\u00e1lne produkty: do 3 pracovn\u00fdch dn\u00ed,<\/strong><\/li>\n\n\n\n<li><strong>fyzick\u00e9 produkty: do 7 pracovn\u00fdch dn\u00ed,<\/strong><\/li>\n\n\n\n<li><strong>najnesk\u00f4r v\u0161ak do 30 dn\u00ed od prijatia reklam\u00e1cie (\u00a7 14 ods. 5 z\u00e1kona 108\/2024 Z. z.).<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Po uplynut\u00ed 30 dn\u00ed m\u00e1 spotrebite\u013e pr\u00e1vo na odst\u00fapenie od zmluvy alebo na primeran\u00fa z\u013eavu.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Sp\u00f4soby rie\u0161enia reklam\u00e1cie<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklam\u00e1cia m\u00f4\u017ee by\u0165 vybaven\u00e1:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>zaslan\u00edm nov\u00e9ho digit\u00e1lneho obsahu,<\/strong><\/li>\n\n\n\n<li><strong>v\u00fdmenou fyzick\u00e9ho materi\u00e1lu,<\/strong><\/li>\n\n\n\n<li><strong>odstr\u00e1nen\u00edm vady,<\/strong><\/li>\n\n\n\n<li><strong>vr\u00e1ten\u00edm pe\u0148az\u00ed (ak nie je mo\u017en\u00e9 chybu odstr\u00e1ni\u0165).<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Rie\u0161enie sporov<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Spotrebite\u013e m\u00e1 pr\u00e1vo obr\u00e1ti\u0165 sa na:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slovensk\u00fa obchodn\u00fa in\u0161pekciu (SOI),<\/strong><\/li>\n\n\n\n<li><strong>subjekt alternat\u00edvneho rie\u0161enia sporov pod\u013ea z\u00e1kona \u010d. 391\/2015 Z. z.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SOI:<\/strong> <a href=\"https:\/\/www.soi.sk\/?utm_source=copilot.com\" target=\"_blank\" rel=\"noopener\"><strong>www.soi.sk<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Z\u00e1vere\u010dn\u00e9 ustanovenia<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reklama\u010dn\u00fd poriadok je verejne dostupn\u00fd na webovej str\u00e1nke pred\u00e1vaj\u00faceho a pri osobnom predaji na po\u017eiadanie.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pred\u00e1vaj\u00faci si vyhradzuje pr\u00e1vo tento reklama\u010dn\u00fd poriadok meni\u0165. Aktu\u00e1lna verzia je v\u017edy dostupn\u00e1 online.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. \u00davodn\u00e9 ustanovenia Tento reklama\u010dn\u00fd poriadok upravuje postup pri reklam\u00e1cii digit\u00e1lnych a fyzick\u00fdch produktov mestskej detekt\u00edvnej hry \u201eCity Detective\u201c v s\u00falade s: Prev\u00e1dzkovate\u013e (Pred\u00e1vaj\u00faci): Stanislav Zupka I\u010cO: 52017931 DI\u010c: 1124922689 S\u00eddlo: \u0160tiavnick\u00e1 18, 949 01 Nitra E\u2011mail: info@citydetective.sk Telef\u00f3n: +421903285642 Spotrebite\u013eom je fyzick\u00e1 osoba, ktor\u00e1 nekon\u00e1 v r\u00e1mci podnikania. Podnikate\u013eom je osoba konaj\u00faca v r\u00e1mci [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-778","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=\/wp\/v2\/pages\/778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=778"}],"version-history":[{"count":1,"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=\/wp\/v2\/pages\/778\/revisions"}],"predecessor-version":[{"id":779,"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=\/wp\/v2\/pages\/778\/revisions\/779"}],"wp:attachment":[{"href":"https:\/\/www.citydetective.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}